Refund Policy

At Shimla Store, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re here to help.

1. Refund Eligibility

You may request a refund if:

  • You receive a damaged, defective, or incorrect item

  • The item is unused, in its original packaging, and returned within 7 days of delivery

  • You provide proof of purchase (order number, receipt, or confirmation)

2. Non-Refundable Items

We do not offer refunds for:

  • Items on sale or clearance

  • Products damaged due to misuse or wear

  • Personal care items or opened hygiene-related products

  • "Change of mind" after the order is shipped

3. Refund Process

  1. Contact us via [Insert Email / WhatsApp] with your order details and photos of the product.

  2. Once reviewed and approved, you will receive return instructions.

  3. After we receive and inspect the item, a refund will be processed within 7–10 business days via your original payment method.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check with your bank or payment provider

  • If still unresolved, contact us for assistance

5. Shipping Costs

  • Shipping fees are non-refundable unless the return is due to our error.

  • Customers are responsible for return shipping unless stated otherwise.